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Client Director, Software

Arlington, VA · Sales
Client Director, Software — Corporate
Hanover Research
The Role:
The Client Director is the primary point of contact for Hanover’s Corporate (for-profit) Software focused clients. As such, the position requires strong client management, and commercial process skills. The Client Director is responsible for managing a pool of clients, with a focus on maintaining and expanding client relationships, and coordinating with research teams to align resources to support client needs.
  • Ensure ongoing client satisfaction and engagement;
  • Educate clients and prospects on the benefits of Hanover's products and services through compelling articulation of our business model and value proposition;
  • Proactively identify and pursue opportunities to grow existing client relationships through the sale of expanded/additional research capacity;
  • Continuously build and maintain an active pipeline of upsell opportunities;
  • Consistently meet targets for client renewal and upsell, based on quarterly goals;
  • Identify unique client needs and translate them into well-defined research requests;
  • Liaise effectively with Content team leads to ensure projects are responsive to client needs and aligned with Hanover’s core solutions;
  • Effectively communicate Hanover’s methodological capabilities to clients;
  • Effectively communicate research findings to clients and provide consultative guidance
  • Deliver actionable insights and strategic recommendations to clients;
  • In coordination with Research team leads, provide updates to Hanover clients on ongoing research projects. 
Desired Skills and Attributes:
  • Experience directly interfacing with clients
  • 1-3 years of Software Industry experience
  • Understanding of commercial process fundamentals and interest in developing commercial management and negotiation skills (experience in managing toward quarterly revenue targets a plus);
  • Ability to distill insights from large amounts of data and craft a narrative tied to customer’s strategic initiatives;
  • Service-oriented mentality;
  • Working knowledge of business and economic trends;
  • Experiencing writing for a business/professional audience;
  • Ability to work under pressure and multitask in a fast-paced environment;
  • Excellent organizational skills and attention to detail;
  • Excellent interpersonal and communication skills (written, verbal, non-verbal).
Education Requirement:
A Bachelor’s degree in Business, Economics, Psychology, Political Science, Sociology, Statistics, Mathematics, or a related discipline from an accredited 4-year institution is required. 

Experience Requirement:
Minimum of 3-5 years of full-time work experience within the for-profit/business sector with at least one year working as a strategic account manager, consultant or in other client facing roles.

Arlington, VA (will consider full-time remote employees)
Currently remote because of COVID19
  • Base salary plus quarterly bonus
  • Starting at 18+ days PTO
  • 11 observed holidays, plus an additional 2 floating days in a calendar year
  • 401(K) employer matching program
  • Comprehensive health and dental benefits package
  • Health and wellness packages with discounts to local gym
  • Annual company-wide day of service and monthly events partnering with local organizations such as KidPower, Martha’s Kitchen, DC SPCA
  • Community service opportunities
  • Unlimited snacks and beverages (when the office opens again)
How to apply: 
If you are interested in the prospect of working for a dynamic, growing company, we encourage you to apply at https://hanoverresearchcareers.catsone.com/careers/849-General

Hanover Values:
  • Business Building – We build our business quickly and intelligently and we help our clients do the same
  • Thought Leadership and Innovation – We strive constantly to deliver better information in a better way
  • Service – To our clients and our community, service is our guiding principle
  • Leadership and Mentorship – Our talent is our greatest asset, and we hope to help our people be their best
  • Firm Citizenship – We are optimists who believe there are endless possibilities for our company and ourselves
About Hanover Research:
Hanover was named a Top 50 Market Research Firm by the American Marketing Association/GreenBook Market Leaders Report in 2015, 2016, 2017, 2018, and 2019, and has also been twice named a Washington Business Journal Fastest Growing Company.

Hanover Research is a global research and analytics firm that provides high quality, custom research through an annual, fixed-fee model for clients in the corporate, education, and healthcare sectors.  Founded in 2003 and headquartered in Arlington, Virginia, Hanover employs high-caliber market researchers, analysts, and account professionals to deliver a robust service infrastructure that is revolutionary in its combination of flexibility and affordability. The core capabilities that drive Hanover’s research engine include primary research, secondary research, data analysis, and grant development. By enthusiastically fostering an environment of respect, encouragement, and support, we empower our clients and employees to seize opportunities for growth, impact, and advancement.

Hanover Research is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.
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