What Does an Account Management Associate at Hanover Do?
Coordinate – Use phone and email outreach to schedule important client communication calls and meetings with Hanover’s clients, which include for-profit businesses, K-12 school districts and higher education institutions.
Collaborate – With senior leadership, managers, and peers, to improve customer service and the way in which we interact with and serve clients.
Grow – Build business acumen and develop skills to set you up for success in your professional future.
Support – Provide support to a team of Account Managers so they can better serve the clients. Your team relies on you to manage many of the administrative duties.
Who Are You?
You are confident and enthusiastic about Hanover’s value proposition.
You are comfortable with calling and emailing clients regularly.
You are self-motivated and extremely organized.
You are looking to springboard your career on one of the best Account Management teams at one of DC's fastest growing companies.
You are a tenacious self-starter with a knack for problem solving, who is looking to fast-track their career and move into more senior positions after 12-18 months in seat.
You thrive in a fast-paced and challenging team environment.
You have 0 - 2 years of full-time or part-time customer service experience; previous leadership, professional, or internship experience.
The Perks of Being a Hanoverian?
Promotion potential - opportunity to move into higher earning positions within the first 18 months in seat.
Company-sponsored outings, happy hours and team events.
Business-casual work environment.
Free snacks, fruit, oatmeal and artisan coffee.
Various incentives (D.C. sporting events, days off, bonuses)
Generous paid time off and full benefits package.
High-growth company with opportunity to engage with senior-level executives.
Location: Arlington, VA
Educational Requirements: Associate's degree or Bachelor’s degree from an accredited academic institution.
Who is Hanover?
Hanover Research is a global research and analytics firm that provides high quality, custom research through an annual, fixed-fee model for clients in the corporate, education, and healthcare sectors. Founded in 2003 and headquartered in Arlington, Virginia, Hanover employs high-caliber market researchers, analysts, and account professionals to deliver a robust service infrastructure that is revolutionary in its combination of flexibility and affordability. The core capabilities that drive Hanover’s research engine include primary research, secondary research, data analysis, and grant development. By enthusiastically fostering an environment of respect, encouragement, and support, we empower our clients and employees to seize opportunities for growth, impact, and advancement.